Lekkerland information systems GmbH

Unfortunately, I had a bad experience with Lekkerland. As a self-employed business owner, I felt that even with my own business and my own responsibility, I had little freedom to make decisions once there were existing structures involving other companies. Instead of working in a solution-oriented way, you get passed back and forth between different areas of responsibility. I really missed friendly support or genuine interest in finding a shared solution. What was especially disappointing to me was that, as a smaller business customer, you quickly get the feeling that you’re not being taken seriously. That’s something that should matter in retail, where a partnership-based collaboration is important. It’s a shame, because in principle I would have been happy to stay a long-term customer.

UPDATE: It’s pretty funny that in every review, Lekkerland claims they’re solution-oriented and all that, but you don’t see any of that in practice. As a customer, I’ve been trying for days to get in touch with someone at Lekkerland. No luck. Following the comment from the lovely headquarters, here’s a quick update from me: we’re more than happy to publish the chat logs with the field service where you can read exactly what was written, word for word. As a customer, I was upset because my order didn’t arrive three times and I was snapped at by customer service over the phone. Instead of the field staff trying to smooth things over, they just made the situation even more stressful. And if you’re now portraying things differently in the comments from your side, I personally wonder where all the bad reviews about your field staff and customer service employees are coming from? It seems like there must be some truth to those reviews, my friends. I’m trying to sort all this out here and thought someone might call me to smooth things over, but no one is even making the slightest effort. That’s the sad part of the whole thing, because with this behavior, they’re completely ruining a young man’s business. I am deeply disappointed by how Lekkerland has treated me as a business customer. On multiple occasions, ordered goods simply weren’t delivered—three times in total. When I called customer service about it, I was laughed at over the phone and told that these were just “small orders” and I shouldn’t make such a fuss. This behavior is absolutely disrespectful and unprofessional toward a business partner. After I informed my sales representative about the situation and made it clear that I did not wish to continue working under these circumstances, my account was suspended without any prior notice. This happened even though I explicitly pointed out that I urgently needed my account, as goods from other manufacturers are also processed through Lekkerland. The consequences threaten my very livelihood: I can no longer order goods; I have products for my customers that have already been paid for and pre-ordered, but I cannot deliver them. This is causing me massive financial losses; I am losing customers and even important partnerships. It is also particularly disappointing that customer service promised to call me back multiple times, but never did. There is absolutely no communication or attempt to find a solution. This kind of treatment of business partners is unacceptable. Instead of support and professional clarification, I am being ignored and blocked. I am now facing significant financial problems due to the behavior of Lekkerland and my assigned sales representative. I hope this behavior is not repeated with other customers. Greetings from Ulm!

Distributes potato chips "Chips Mr. Knabbits - Crispy - Ham & Cheese Krengels" The most disgusting potato chips I have ever eaten in my life! And they are also expensive!!! Yes, and I'm aware of the flavor, but I still stand by my opinion!

Every customer is important to Lekkerland, Even a small kiosk like us! Thanks to a personal visit from our new sales representative, the dust has settled. We were met with understanding. We hope that we can continue to work well together and would like to thank them for listening to us. (Customer service) The ladies are very patient and helpful. With kind regards de Dörp Kiosk' in Asel SOMEONE APPROACHES US PERSONALLY...... WHEN I CALL, I AM TOLD TO CONTACT THE LADIES FROM CUSTOMER SERVICE. THEY ALSO TRY TO HELP US, ARE FRIENDLY AND ALSO PASS ON THE COMPLAINTS! NOBODY AT THE HEAD OFFICE THINKS IT'S NECESSARY TO TAKE OUR COMPLAINT SERIOUSLY AND SMOOTH THINGS OVER. 4 X IN A ROW THE WRONG ONE, 4 X RETURNED, 4 X MONEY DEBITED AND ONLY ONCE REFUNDED. EVEN A BEGINNER SHOULD REALIZE AT SOME POINT THAT AN ENTIRE SHELF MUST BE INCORRECTLY STOCKED. BUT AT THE LATEST AFTER THE CUSTOMER DRAWS ATTENTION TO IT. I'M STILL WAITING FOR THE PERSONAL CONTACT!!! I'm hoping for a sympathetic ear from the right person via this platform! In 2017 we signed a contract that includes the rental of two devices. If the minimum order value is not met, a rental fee is charged! Absolutely correct.... That's how we signed it! Now we've had several problems with your representative, who once forced me to order TC goods and only recently threatened my husband with collection of the appliances in question if we didn't reach the minimum order value. I then forbade any calls. My husband had to go to the doctor the next day because of heart problems! We are not familiar with this behavior from our previous representatives from your company! Quite the opposite!!! The customer service is always TOP! The drivers are TOP! The customers love our/your goods! But when we get the wrong goods for the second time in a row... And that before a long weekend, of course we can't make any sales and therefore don't need any more goods! Please excuse my displeasure, but as a long-standing customer we are not used to this kind of behavior on your part! We are very disappointed! Thank you for your open ear! With kind regards de Dörp Kiosk' in Asel Günter and Lauretta Graalfs

I was only able to enter a store at Frankfurt Airport with my credit card on file. It was therefore not possible to choose from the product range in advance. What I wanted was not available, except for a sandwich, which I took from the shelf and as the selection of drinks did not meet my requirements, I also put the bread back. I didn't buy anything and yet the bread was charged to my account, only now I knew that it was "Lekkerland". A store system that I will NEVER enter again. "BE CAREFUL WHEN ENTERING SUCH SHOPS" It was a mistake on my part to fall for it. - where do we live!!!!

Almost all deliveries have been delayed by days. Unreliable drivers who think they haven't found anyone at the delivery location and even more unreliable contact persons who can't get it sorted out. I do not recommend ordering there or working with Lekkerland. UPDATE: If I ever order anything else, which is very rare and mostly smaller orders that can take a while, I regret it again every time. The phone calls are constantly cut short. Whenever it's about "unpleasant" things, the person I'm talking to always happens to have connection and reception problems. What a coincidence. I think the e-Va Zerminal, which honestly has been running smoothly until today, will also be canceled. I have never experienced such poor customer service in my life.

I now avoid the companies you supply. Soft drinks like Cola Sprite etc. Are now only sold in 0.85l instead of 1L... Who comes up with that? For the same price as the 1 liter bottle, of course. I also once met the sales representatives for the Minden district (a year ago) extremely unsympathetic and not interested in customer criticism