goneo Internet GmbH

Up until recently, I was really impressed with Goneo’s email hosting offer—I would’ve given it five stars. For quite some time, I finally found a home again under DF, especially since it used to be that they only had mailbox offers (at least for a while). The support was also consistently very competent. I started thinking about upgrading from 30 to 80 GB, only to find out that the number of email accounts was recently limited—from unlimited to 5, 10, or 50 depending on the package. You don’t really need unlimited numbers of accounts, but this kind of artificial restriction unfortunately reminds me of other hosts that eventually became less and less appealing. It’s also disappointing that the number of connected domains doesn’t scale the number of accounts either. Maybe unbundling would be better after all. Overall, it’s just a downgrade without a straightforward upgrade option—no easy way to just add more storage if existing mailboxes grow. It could have been that simple. What a shame.

Customer Service: On June 30 and July 2, we emailed customer service at [email protected]. Today is July 12, and we still haven’t received a response.

I’m getting terrible service, and I have to pay for a domain that doesn’t even exist anymore. When I reached out, I never got a response.

Unfortunately, support has not responded to my support request for over three weeks. I suspect that goneo has not been delivering some emails (incoming) for a long time, even when the spam filter is disabled. I am now in big trouble because of a few undelivered emails. In addition, it is not possible to use external domains without changing the name servers to goneo, which I find unprofessional. Unfortunately, I now have to switch providers.