FACTORY SETTINGS ©️FZ focuses on branding, digital experiences, and motion design. As a globally recognized creative agency working alongside some of the world’s most iconic lifestyle brands, we draw on the capabilities and creative craft developed through these long-standing collaborations. Our goal is to give you a doorway into the playbook of the greats—delivering premium creative support that’s usually unavailable to rising startups and challenger brands.
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| 5 stars | 90% |
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We worked with The Factory in early 2025 to have two fixtures fabricated. We were left in the dark for most of the process. Come install day, the fixtures arrive and were different than we had discussed. The team had made some important decisions without involving us and it was immediately clear that the materials they chose would not hold up to the daily use we stressed was important. To make matters even worse, we asked them to fix their mistake and they wanted us to pay for it. After exchanging 80 emails about it, they agreed to replace the existing counter with one we initially requested. After 8 months of use, this is what the fixtures look like. Together, 2 fixtures cost us $29,530.58, plus the cost of our own contractor to come throughout the year for continuous repairs. We chose The Factory for their expertise and capabilities but it turns out in the end it didn't matter and we ended up with expensive fixtures that are falling apart.
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We had an exceptional experience with The Factory NYC. They were professional, communicative, and transparent about what was possible. Despite a quick turnaround, they delivered stunning work and supported us through every phase of the project—from design to install and strike logistics for an event in New Jersey. Their attention to detail and organizational skills helped us overcome significant challenges and ensure the project’s success. Every team member was a pleasure to work with. I highly recommend them!
😍 Thank you for the kind words, Courtney! We loved this partnership.
The Factory NYC was instrumental in helping Welcome to Chinatown bring our vision to life by fabricating multipurpose carts designed by our team. The quality of the carts was exceptional, they were not only well-constructed but perfectly aligned with our design specifications. Throughout the entire process, their team was timely, communicative, and professional, ensuring a seamless experience from design to delivery. We couldn’t be happier with the results and look forward to working with them again in the future!
thank you so much for bringing us on board this amazing project! We look forward to collaborating and seeing what Welcome to Chinatown brings to the city for many more years to come!
The factory team is second to none.. attention to detail is impeccable. its a joy to work with all that are associated.
Thanks so much, Scott!
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The team at The Factory did great work— on a tight turn around, they provided very high quality, and detail oriented, custom fabrication.
Thank you so much, Maxim! We loved working with you!
I worked with the Factory NYC from the UK, they came on board a very tight turnaround project that needed installing across different states in the US. Despite these turnaround times and dealing with different time zones, the process felt seamless and the finished product was identical to the renders. Special shout outs for having Project Managers that have technical build knowledge with transparent and clear pricing structures - all whilst being flexible working alongside our brand and agency process. Besides build quality, the knowledge and input on all print applications was excellent! Super happy with the end result and I would jump at the chance to work with them again. ( ͡♥ ͜ʖ ͡♥)
Thanks so much, can't wait to work together again! <3
