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Company Profile
Profile Overview
About DAVASO
DAVASO GmbH is a leading technology provider and service provider for statutory health insurers and other players in the healthcare market.
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Services
100%
- IT Consulting: 100 %
Please note: The assignment of these data is based on estimates by Feedbax. These benefits are subject to change at any time at the discretion of the provider once it has adopted this company profile.
Consulting
100%
- Digital Transformation : 100 %
Please note: The assignment of these data is based on estimates by Feedbax. These benefits are subject to change at any time at the discretion of the provider once it has adopted this company profile.
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Rating Overview
Overall Rating
Rating distribution
| RATING | PERCENTAGE | DISTRIBUTION |
|---|---|---|
| 5 stars | 13.6% | |
| 4 stars | 4.9% | |
| 3 stars | 1.2% | |
| 2 stars | 0% | |
| 1 star | 80.2% |
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reviews
Feedbax reviews
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All Reviews
Ralph Nathan April 2026
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I was actually on the phone with an employee. I explained my issue—at least I was in the middle of doing so. It was about billing via the electronic health card. He interrupted me so I couldn’t even get my point across. We’re not responsible, he said, and hung up right away. I spent 35 minutes in the hold queue, only to be rudely cut off after exactly 10 seconds. Our BKK pays him so he can provide answers about where his company got the contract and the award—not to yell at every caller. Terrible behavior. Honestly, he shouldn’t even get a ☆ for that much paid rudeness and arrogance.
Google
Andi Moser March 2026
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I really hate leaving negative reviews, but in this case I honestly don’t see any other option. Complaints and multiple emails have consistently been ignored. Instead, incorrect and sometimes completely unclear invoices are generated, which gives the impression of arbitrariness. What I find especially critical is that these services apparently are also being billed through health insurance. In my view, this approach unnecessarily contributes to making our healthcare system more expensive. This kind of treatment of customers, along with the lack of transparency and communication, is absolutely unacceptable. Even one star is arguably too much. For me, this is a clear no-go.
Google
Kevin Schneider March 2026
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How can health insurance companies work with such an unprofessional company? No one is available, and they keep charging for unnecessary things. It's crazy!
Comment by DAVASO
Thank you for your feedback. We’re sorry to hear that you’re not satisfied with our services. Your feedback is very important to us, and we take it seriously as we work to continuously improve our processes. To review your concern individually and find a suitable solution, please contact us via our DAVASO portal: https://portal.davaso.de/portal/. We appreciate your trust and look forward to working with you to find a satisfactory solution. The DAVASO Team
Google
Wiebke Grefenstette February 2026
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They are NEVER, absolutely NEVER, available by phone, no matter what time you try to call. Even after waiting 46 minutes, there’s no chance of getting through. Email inquiries are met with a standard response stating that someone will get back to you shortly. I’m still waiting for a reply or a callback, even after 4 weeks. Bills are being reduced, and the only way to communicate is through the portal. Bills are paid long after the due date. Really sad and extremely frustrating
Comment by DAVASO
Thank you for your feedback. We’re sorry to hear that you’re not satisfied with our services. Your feedback is very important to us, and we take it seriously as we work to continuously improve our processes. To review your concern individually and find a suitable solution, please contact us via our DAVASO portal: https://portal.davaso.de/portal/. We appreciate your trust and look forward to working with you to find a satisfactory solution. The DAVASO Team
Google
Sven Gary February 2026
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I've been trying to get in touch with DAVASO for weeks. It's been a waste of time. No one answers the phone anyway, and when they do, it's just an automated message. They simply don't respond to emails or faxes.
Comment by DAVASO
Thank you for your feedback. We’re sorry to hear that you’re dissatisfied with our customer service. We take your feedback very seriously, especially regarding our phone availability. We know how important fast and reliable communication is, and we are constantly working to improve our availability. Please contact us via our DAVASO portal: https://portal.davaso.de/portal/ so that we can review your issue directly and work together to find a solution. Your input helps us further optimize our service. The DAVASO Team
Google
Tobias Senne January 2026
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Unfortunately, I can only agree with the other reviews... They seem to be deliberately playing dumb and cutting corners. Any attempts to work constructively towards a solution are compromised by this supposedly ignorant attitude. I don't need to contact anyone via the portal, I already have... Employee A says you're right, B does the opposite of what was discussed, and C understands A and is surprised that B is once again not doing what would be correct. Then, unfortunately, the only option is to go through the social court, even if it takes time... I've tried three times now, and at some point, enough is enough. If you're reading this, you can see my name... maybe someone will check what my colleague is up to and, above all, what she is implying about the doctor and me.
Google
Christian Völker November 2025
Google
Hassan Sorany November 2025
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1- Rarely available by phone. 2- Very often incorrect processing of the invoice due to frequent changes of employees. 3- Very long wait for answers or solutions. 4- Sometimes lack of specialist knowledge about health insurance. 5- Lack of original documents when returning invoices in the event of rejections so that we cannot make any progress with processing. etc.
Google
mr melon hd October 2025
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Unreliable, uncooperative, a pity that so many health and care insurance companies allow themselves to work with them.
Google
Jerome Rabba October 2025
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Unbelievably unfriendly employees, if you ever reach someone on the phone. No answers to emails for weeks and solution-oriented is a foreign word for this company.
Google
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