DAVASO

Back when that was still das vonaso, you could at least talk. Who came up with such a stupid name? Deadlines aren’t being met. Letters arrive after 11 days. Transfers are way too late. You couldn’t do it worse. And your contact form in English is absolutely awful. We’re still in Germany—what the hell is this? I’m furious, and tomorrow I’ll turn the whole matter over to the DMRZ for the collection process and to Legal.

I can only agree with all the negative reviews. The way they work is appalling—you feel like you’re running into a wall. On top of that, it seems like there are a lot of uninformed and poorly trained employees. Handling the billing takes an enormous amount of time with them, and no one has that kind of time. This is about our income. I find the combination of IQVIA/TK especially disgusting—you can expect problems from the start. And the standardized replies IQVIA gives to people’s issues here speak for themselves.

Changed the name again—doesn’t help, though, if the employees are the same and the instructions from above stay the same. Arbitrary cutbacks and employees who are uninformed and unwilling.

I’d give it zero points if I could. This is really bad—especially that the health insurance companies are working with this provider as part of the DMP, particularly since it seems they’re dissatisfied as well. The DMPs that have been properly documented are apparently being cut because deadlines weren’t met during the handover, etc. Strangely, it’s always the same patients who end up needing to be enrolled again. If you call and get through, you’re spoken to rudely.

I was actually on the phone with an employee. I explained my issue—at least I was in the middle of doing so. It was about billing via the electronic health card. He interrupted me so I couldn’t even get my point across. We’re not responsible, he said, and hung up right away. I spent 35 minutes in the hold queue, only to be rudely cut off after exactly 10 seconds. Our BKK pays him so he can provide answers about where his company got the contract and the award—not to yell at every caller. Terrible behavior. Honestly, he shouldn’t even get a ☆ for that much paid rudeness and arrogance.

I really hate leaving negative reviews, but in this case I honestly don’t see any other option. Complaints and multiple emails have consistently been ignored. Instead, incorrect and sometimes completely unclear invoices are generated, which gives the impression of arbitrariness. What I find especially critical is that these services apparently are also being billed through health insurance. In my view, this approach unnecessarily contributes to making our healthcare system more expensive. This kind of treatment of customers, along with the lack of transparency and communication, is absolutely unacceptable. Even one star is arguably too much. For me, this is a clear no-go.