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Overall Rating

3.7
6 Reviews

Distribution of rating stars

STARS PERCENTAGE DISTRIBUTION
5 Stars 66.7%
4 Stars 0%
3 Stars 0%
2 Stars 0%
1 Star 33.3%
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Company Profile

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About Clipessence GmbH

Clipessence produces high quality webClips all over Europe at reasonable prices. Learn more...

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Locations


Berlin

Torstr. 177
10115 Berlin (DE)
+49 30 6098808 0

Expertise

100%
Please note: The assignment of these data is based on estimates by Feedbax. These benefits are subject to change at any time at the discretion of the provider once it has adopted this company profile.
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Reviews

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Integrated Reviews


1.0

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Unreliable company not recommended .appointments repeatedly postponed.

0

Comment by Clipessence GmbH

Mr. Lange calls us "unreliable", although we have tried unsuccessfully for over 7 years to arrange a recording date for his video. There has been demonstrably NO postponed appointments on the part of Clipessence. It should be added that he ordered a video from us in 2016 as an AXA agency through AXA. In the meantime, he is no longer with AXA and now wants this AXA-branded video produced, which would not be legal at all. And the statute of limitations of 3 years has also expired. Scurrilous.

Google

5.0

Many thanks for the good cooperation over the past years!

0

Comment by Clipessence GmbH

Thanks also for your great photos and videos!

Google

5.0

We are very satisfied with the handling and result of the video production we ordered. This will not be the last order!

0
Google

5.0

I can only recommend!

0
Google

5.0

0
Google

1.0

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The service of the 3-D tour was provided but not in the promised quality as shown by the sample agencies. That the first glance of my customers points to the direct competitor is just one example. My requests for rectification of defects have not been complied with to date. In addition, after the ordering process was tried by using a supposedly better camera to increase the order by 120 euros net. I am very dissatisfied. Would be very happy about a defect removal.

1

Comment by Clipessence GmbH

We are very sorry that Mr. Helms is not satisfied. 100% customer satisfaction is the basis of all our productions. Unfortunately, we do not see any possibilities to fulfill Mr. Helms' wishes. Google StreetView aligns the view sections of the panoramic points without external influence. As a rule, this is to the north. Since the competitor of the agency is located north of the agency, unfortunately the view shows the competitor. As an emergency solution, we had already deleted the geolocation of this panorama point some time ago, so that it does not show up in Google Maps. Unfortunately, this is probably not a solution for Mr. Helms either. We advise him to contact Google about this. Regarding the choice of camera, we offer tours based on the Google specifications with a Theta S or for an additional charge with DSLR and HDR. Only Google Standard was agreed with Allianz headquarters in the product, also to keep prices low. Feedback from some agencies showed us that the quality level of the Theta S is probably unsatisfactory for Allianz agencies. Therefore, we proactively offered Mr. Helms DSLR/HDR as well and sent him examples. Since he was not satisfied with this selection, we gave him the tour with DSLR/HDR as a gesture of goodwill at no extra charge. Conclusion. Unfortunately, we cannot understand Mr. Helms' criticism in any way. We delivered more than was ordered at our own expense and can only minimally compensate for Google function restrictions. I very much regret that Mr. Helms was not willing to reach a common understanding of the factual situation, neither by e-mail nor by phone. Ulf Beyschlag, GF Clipessence GmbH

Google
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