BRUMAIRE

Hi there, Thank you so much for your feedback—it really means a lot to us! We’re glad the Folio checks all the boxes for you: easy handling, responsiveness, and comfort 😊 And thanks as well for your notes on the test and the delivery—it's important for us to make sure you have a great experience from start to finish. Wishing you excellent rides, and see you soon 🚲 The Brumaire team.

Hi there, Thank you so much for your feedback—we truly appreciate it! We’re also really glad your Folio is there for you every day, whether you’re riding around town or along the coastal paths 😊 Its ease of use and comfort really make a difference, and it’s great to see that it matches your expectations. And thank you too for your note to Antoine and the After-Sales team—we’ll pass it on. Wishing you some wonderful rides, and see you soon 🚲 The Brumaire team.

Hi Philippe, Thank you so much for your feedback and for your trust 🙌 We’re really glad your experience matched expectations from start to finish—and thanks again for your understanding regarding the slight delay. We’re very happy that the scooter is meeting your needs every day, both in terms of performance and comfort 😊 Thanks again for your recommendation, and have great rides! The Brumaire team.

Hello, Our scooters are designed to offer a range of up to 80 km per battery under ideal riding conditions. However, this range may vary depending on factors such as your riding mode, the terrain, or the load. We place great importance on the quality of our products as well as on your everyday user experience. Feel free to contact our customer service team if you have any questions or would like personalized support.

Hi Enzo, Thank you so much for getting back to us! We’re really glad you enjoyed the experience, and thank you very much for your kind words about Baptiste—we’ll be sure to pass them on 😊 We hope to see you again soon, and safe travels to you 🚲 The Brumaire team.

Hello, We’re genuinely sorry for how you’ve been feeling after these first few months of use. At Brumaire, we design our bikes to combine great design, everyday usability, and long-lasting durability—and the issues you’ve mentioned don’t reflect the standard of quality we hold ourselves to. Every piece of real-world feedback is essential for us to keep improving our models and their reliability. Our customer service team will contact you as soon as possible to resolve this situation and make sure you can fully enjoy your Nebula.

Hi Baptiste, Thanks so much for your feedback! We’re glad your Folio is with you every day for your rides 🚲 Independence, lightweight design, easy handling… everything we love for everyday use 😊 Wishing you great rides, and we’ll catch up soon! The Brumaire team.

Hello, We’re truly sorry for the situation you encountered, and we completely understand your frustration—especially with the daily inconvenience caused by your bike being out of action. After diagnosing the issue, we identified a replacement part to ensure a long-lasting repair. That said, we recognize that there was a delay due to a shipping mistake and logistical lead times, which affected how quickly we could get everything handled. At Brumaire, we’re doing everything we can to continually improve our after-sales service and reduce these types of delays. Our team remains fully committed to completing the repair of your Folio bike as soon as possible, and we’re here for you if you’d like to go over the situation together.