Your competent Microsoft Dynamics 365 partner and consultant with offices in Cologne, Berlin and Munich. 360 Consulting offers its customers individual solutions for Microsoft Dynamics 365. Microsoft Dynamics 365 CRM, Business Central ERP consulting and Microsoft HR consulting as well as conception & development since 2013.
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Since it was founded in 1964, Stiftung Warentest in Berlin has secured itself a firm place in the German media world as an independent consumer protection organization. Its continuous commitment to honest product evaluations and service comparisons has earned it a high reputation both at home and abroad. Its test results are regularly published in various print media and digital channels, allowing it to reach a wide readership in Germany and beyond. A versatile team of experts working out of Berlin enables Stiftung Warentest to carry out investigations in a wide range of product and service categories. These assessments are based on scientifically recognized procedures and offer consumers precise guidelines in an increasingly confusing market environment.
A solution was needed that:
- Provides a direct way for curators to make suggestions and view old suggestions.
- Enables suggestions to be placed in the right project in the CRM with just a few clicks.
- Has a clear and user-friendly interface.
- Enables efficient management and integration of suggestions.
Due to challenges in its IT landscape, Stiftung Warentest was looking for a future-proof solution and opted for Microsoft Dynamics 365. The decisive factors were the system's interface competence, easy integration with other systems, and the flexibility and scalability of Dynamics 365. After previous CRM implementations with other IT service providers had failed, 360 Consulting GmbH was called in. They analyzed the flaws of the old system and proposed a clear solution. The new CRM system improves suggestion management, increases efficiency and offers a better user interface. Stiftung Warentest's vision is further digitization, e.g. through Microsoft Power Automate. Despite initial difficulties, the clear project structure and close communication between all parties involved led to success. The positive collaboration with 360 Consulting GmbH will continue in order to further improve and expand the system.
The implementation of a new CRM system from 360 Consulting GmbH has replaced manual data entry at Stiftung Warentest with an efficient system. This optimized internal processes and accelerated responses to customer inquiries. On the platform, curators can submit expert suggestions directly and view previous suggestions. 360 Consulting GmbH customized the system to the foundation's specific requirements, which simplified the flow of information and project work. With the integration of Microsoft Dynamics 365, data exchange was improved, which increased efficiency and enhanced the understanding of internal processes. Future updates will include the integration of further functions. It is planned that further functions will be added in the near future, such as the integration of project management. The primary goal is to achieve even closer networking and further optimize internal processes. From a technical point of view, the challenge was to develop a system that meets the specific requirements and structures of Stiftung Warentest. Thanks to the efficient cooperation between the parties involved, this challenge was successfully overcome together. The increased efficiency and transparency in all processes involved, combined with a fruitful and collaborative partnership, ensure the continued success of the entire project.
Contact the service provider and receive an appropriate offer in a timely manner.
Contact the service provider and receive an appropriate offer in a timely manner.
