UX&I GmbH

VERIFIED 11 REFERENCES
UX consulting for complex B2B software and internal systems

Profile Overview

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About UX&I GmbH

We help companies design mission-critical software so users reach their goals faster, teams make better product decisions, and investments deliver more targeted impact. For SaaS, platforms, line-of-business applications, portals, and internal tools, we bring together UX research, product thinking, and actionable concepts.

UX&I works where UX is more than just the interface—within established processes, across many user roles, amid conflicting requirements, and in digital products that genuinely move the needle on efficiency, adoption, and business success.

As an enterprise UX consultancy, we bring clarity to what users truly need, which problems should take priority, and how complex requirements turn into better software.

That’s why UX&I
Clarity in complex situations. We analyze users, processes, business goals, and technical constraints—and make it clear where UX has the biggest leverage.

Priorities over gut instinct. We help teams organize requirements, spot risks earlier, and make the next steps based on solid reasoning.

Actionable concepts, not just pretty slides. From research and analysis to information architecture, user flows, and prototyping—right through to handoff with product and engineering. Our work is built to be implemented.

Senior experience without overhead. Our teams know complex B2B products, platforms, line-of-business applications, and internal systems. We work pragmatically, in a structured way, and close to product, tech, and subject-matter experts.

UX expertise that lasts. We strengthen teams, align stakeholders, and transfer knowledge so companies become more independent—and more capable—over the long term.

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Locations


Düsseldorf (Head Quarter)

Kopernikusstraße 28
40223 Düsseldorf (DE)
+49 (0)211 868 0910

Munich

August-Everding-Str. 20
81671 Munich (DE)
+49 (0)211 868 0910

Berlin

Köpenicker Str. 31
10179 Berlin (DE)
+49 (0)211 868 0910

Hamburg

Bäckerbreitergang 73
20355 Hamburg (DE)
+49 (0)211 868 0910

Frankfurt am Main

Lise-Meitner-Str. 4
60486 Frankfurt am Main (DE)
+49 (0)211 868 0910

Services

100%

User Experience

40%
30%
30%
  • UX Strategy: 40%
  • User Research: 30%
  • Wireframes & Prototyping: 30%
Do you need any of these services?

Contact the service provider and receive an appropriate offer in a timely manner.

Specialization

Industry Knowledge

5%
10%
10%
10%
10%
10%
10%
5%
10%
5%
10%
5%
  • Architecture and Construction: 5%
  • Automotive and Vehicle Manufacturing: 10%
  • Banking and Financial Services: 10%
  • Consulting: 10%
  • Energy, Water and Environment: 10%
  • Industry and Mechanical Engineering: 10%
  • Internet and Information Technology: 10%
  • Consumer Goods and Trade: 5%
  • Pharma and Medical Technology: 10%
  • Transport and Logistics: 5%
  • Insurance: 10%
  • Auditing, Taxes and Law: 5%

Client Sizes

40%
60%
  • Midmarket: 40%
  • Enterprise: 60%
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Team

UX&I GmbH Team

A team that understands product ownership. As the best-known German UX company (source: 2025 German UPA industry report), we’re ready wherever things get strategic—and where operational decisions have to be made on a solid, evidence-based foundation.

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Portfolio

Key Clients

AGRAVIS Raiffeisen ALDI Allianz Arvato Atruvia AXA BASF Boehringer Ingelheim Bundesanzeiger BWI Conrad Electronic DB Schenker Deutsche Post DEVK EnBW GLS HONDA LSG Lufthansa Service Mercedes-Benz METRO Digital OBI Peek & Cloppenburg Porsche R+V Versicherung Sartorius Zurich Versicherung DATEV

Awards & Partner Statuses

Germany’s most well-known UX company TÜV ISO 27001 Great Place to Work, Best Employer NRW Great Place to Work, Best Employer ITK Bertelsmann Stiftung, Family-friendly employer

Downloads

Projects

Establish UX in a highly complex research environment

Case Study by UX&I GmbH

Establish UX in a highly complex research environment
Leibniz-Institut für Bildungsverläufe

Education and Science

-
-

UX / UI Design

Design Thinking, Persona Definition, Usability Testing, User Research, UX Strategie, Wireframes & Prototyping


Description

UX&I supported LIfBi as a strategic UX and enablement partner.

Alongside the methodological guidance, the main focus was on equipping the team to integrate UX research and user-centered product development into their day-to-day work on their own. This not only created a solid foundation for the further development of the MDE, but also established a sustainable UX process across the organization.

Solution

Together with the LIfBi team, we didn’t treat UX as traditional consulting, but as a shared learning and change initiative. The goal was to embed UX skills in the team long-term while also building a deeper understanding of real-world usage contexts and requirements. To make that happen, we developed a practical enablement and research setup that was integrated directly into everyday work. Our collaboration included, among other things: - UX training and structured enablement - Stakeholder and user interviews - Developing research questions and interview guides - Moderating and supporting UX research - Experience mapping and clustering complex requirements - Structuring problem spaces and priorities - Joint workshops to co-create solutions What was especially important was that every team member actively took part in the process—from interviews through to analysis and evaluation.

Results

Thanks to a structured UX research process, LIfBi was able to systematically understand for the first time how different user groups actually work with the MDE—and exactly where concrete problems arise. The project helped by:

  • making complex requirements visible and easier to prioritize
  • building a shared understanding of users’ needs
  • embedding UX methods sustainably across the team
  • breaking down silos between departments
  • formulating requirements more rigorously and in a more user-centered way
  • making decision-making processes easier to follow

It also created a new awareness of how valuable direct conversations with users are for product decisions—especially in a highly complex research environment.

Do you have a similar project?

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Further case studies of the provider
Do you have a similar project?

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FAQ

What does UX&I GmbH do?

UX&I is the enterprise UX consulting firm.

We think about UX in terms of business value and work with people who are under pressure to do the right thing. Our focus is on digital enterprise products in demanding environments. With years of experience from complex product ecosystems, we help you turn ambition into successful outcomes.

What sets UX&I GmbH apart from the competition?

Darum UX&I

  • You need both security and speed. We give you direction, help you prioritize, and keep complexity under control.
  • You want results that really matter. We deliver solid interim steps—not just polished presentations—and help you make wins measurable and visible.
  • You want experience you can rely on. Our senior teams bring the know-how to guide complex product development with confidence—without unnecessary overhead.
  • You want to strengthen your team and give it independence. We build capabilities, share knowledge, and create lasting autonomy.

What is the project approach of UX&I GmbH?

Our approach to UX & Innovation is fundamentally tailored and is shaped to fit the specific requirements, goals, and constraints of each project. Depending on the project scope, maturity level, and target audience, we combine different methods across research, strategy, ideation, prototyping, and testing. This ensures we can respond flexibly to challenges and develop the best possible solution together.

How does UX&I GmbH calculate scope, time & budget?

Depending on the project requirements, we work with clearly defined deliverables, agile processes, or iterative project phases. Transparency and close coordination throughout the entire project are essential to ensure we align effort, timing, and results as effectively as possible.

Who is the typical client of UX&I GmbH?

We work with people who are under pressure to do the right thing.

Our focus: digital enterprise products in demanding environments.

Are these answers plausible to you?

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Rating Overview


Overall Rating

4.8
25 Reviews

How this provider is rated

CRITERIARATINGDISTRIBUTION
Quality 5.0/5
Planning 4.8/5
Costs 4.7/5
Willing to Refer 5.0/5

Rating distribution

RATINGPERCENTAGEDISTRIBUTION
5 stars86.4%
4 stars9.1%
3 stars0%
2 stars4.5%
1 star0%
Have you already worked with this provider? Leave a Review

reviews

Feedbax reviews

Have you already worked with this provider?

All Reviews

4.5
July 2026
Reviewer: Markus Brendel COO Next Logistics Ventures GmbH
Service: Ergonomics (UX/UI)

UX&I supported us in optimizing the user experience of our chartering software seabo—from identifying specific quick wins to guiding our development team through implementation. From the start, the collaboration was goal-oriented and straightforward.

What really stood out to us was the clear focus on users, open communication, and the wide range of skills. For us, UX&I is more than just a service provider—they’re a strategic partner whose deep understanding of complex processes helps us make the right decisions. Highly recommended for anyone looking to further develop their UX in a user-centered way.


Quality: 5.0
Budget: 4.0
Collaboration: 5.0
Planning: 4.0
Recommendation:
Sortlist

5.0

Google
5.0
June 2026
Reviewer: Marko Kranjcevic Product Owner Sparkassen DirektVersicherung AG
Team Size: 51-200
Service: Ergonomics (UX/UI)

Our goal was a complete redesign and strategic UI/UX work for our new internal platform and a smartphone app for end customers.

From the very first day, the collaboration was truly on equal footing—even with the executive management, who consistently took an active role and was always approachable. Over the course of several years, I had the chance to meet many “UXIs,” and I was supported at all times in a highly professional and creative way. The team’s agile, solution-oriented approach made the partnership especially enjoyable. UX&I kept a clear focus on user-centered design throughout and was always there to advise us.


Quality: 5.0
Budget: 5.0
Collaboration: 5.0
Planning: 5.0
Recommendation:
Sortlist
5.0
June 2026
Reviewer: Alexander Nichau Chief Executive Officer (CEO) Niologic GmbH
Team Size: 11–50
Service: Product Management

We had five development teams and wanted to create a central UI library and a consistent UX, so the product would feel unified from end to end.

UX&I completely understands the language of product development, and it’s always a pleasure to discuss things with the UX experts and exchange perspectives. The level is consistently high, and together we always find a great solution that lasts. That’s what makes it enjoyable again and again—like going back and forth with the ball easily, a warm-up at Champions League level.


Quality: 5.0
Budget: 5.0
Collaboration: 5.0
Planning: 5.0
Recommendation:
Sortlist
5.0
June 2026
Reviewer: Mirko Novakovic CEO Instana, an IBM Company
Team Size: 51–200
Service: Digital Strategy

UX&I supported us from day one in meeting our customers’ high expectations. Together, we took the user experience to a whole new level—testing it continuously and improving it along the way. What really stands out is how UX&I worked with us in a highly dynamic start-up environment: from an MVP launched in under 18 months to more than 200 paying enterprise customers, the collaboration has grown with our increasingly demanding needs.

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5.0
May 2026
Reviewer: Benjamin Coles Finance Leadership Apple
Team Size: 10001-10002
Service: Ergonomy (UX/UI)

Understand and learn how to do proper user experience for internal users

Sprint retrospective - it was great to take a pause and see what worked and what could be improved upon.


Quality: 5.0
Budget: 5.0
Collaboration: 5.0
Planning: 5.0
Recommendation:
Sortlist
5.0
May 2026
Reviewer: Volker Herren Product Owner BMS Corporate Solutions GmbH
Team Size: 201–500
Service: Ergonomics (UX/UI)

UX&I helps us develop our solutions with a customer focus and encourages a user-centered approach across many teams.

Strong methods expertise without arrogance. Fully integrated into our team.


Quality: 5.0
Budget: 5.0
Collaboration: 5.0
Planning: 5.0
Recommendation:
Sortlist
5.0
May 2026
Reviewer: Bastian Liebsch Managing Director Dr. Becker Klinikgruppe
Team Size: 1001-5000
Service: Digital Strategy

In our industry, people tend to think about it from the solution side—what was truly innovative about this project was how it approached the problem space.

Sortlist
4.8
May 2026
Reviewer: Ann-Cathrin Grüne Project management (procurement of new container bridge cranes CTA) HHLA
Team Size: 1001-5000
Service: Ergonomics (UX/UI)

Creating usability reports for four software applications as part of commissioning.

Lockerheit und Verständnis für das besondere Arbeitsumfeld bei gleichzeitig professionellem Auftreten der UX&I-Kollegen.


Quality: 5.0
Budget: 4.0
Collaboration: 5.0
Planning: 5.0
Recommendation:
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5.0
May 2026
Reviewer: Dr. Sebastian Schrenk UX Architect One Data
Team Size: 201–500
Service: Ergonomics (UX/UI)

In the meantime, a lot of colleagues are coming to us as a UX team. It’s still not always early enough, but it’s honestly amazing how much people’s mindset has changed—and how much UX’s role has grown. UX&I helped us get to where we are now.

Sortlist
Nadine Pieper | UX&I GmbH
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