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UX&I GmbH

UX consulting for complex B2B software and internal systems

Verified 11 References

Profile Overview

Minimum Budget
> €10,000
Hour Rate
€150 - €199
Company Size
11-50
Founding Year
2014
Case Studies
11
Awards
5
Spoken Languages
Deutsch (German), English (English)

About UX&I GmbH

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Rating Overview

Overall Rating

4.8
25 reviews

Rating distribution

  • 5 stars 86.4%
  • 4 stars 9.1%
  • 3 stars 0%
  • 2 stars 4.5%
  • 1 star 0%

How this provider is rated

Quality 5.0/5

Execution and Quality of the Deliverables

Planning 4.8/5

Project Planning and Meeting Deadlines

Costs 4.7/5

Value for Money

Willing to Refer 5.0/5

Collaboration and Customer Satisfaction

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Reviews

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All Reviews

4.5
July 2026
Reviewer: Markus Brendel COO Next Logistics Ventures GmbH
Service: Ergonomics (UX/UI)

UX&I supported us in optimizing the user experience of our chartering software seabo—from identifying specific quick wins to guiding our development team through implementation. From the start, the collaboration was goal-oriented and straightforward.

What really stood out to us was the clear focus on users, open communication, and the wide range of skills. For us, UX&I is more than just a service provider—they’re a strategic partner whose deep understanding of complex processes helps us make the right decisions.

Highly recommended for anyone looking to further develop their UX in a user-centered way.


Quality: 5.0
Budget: 4.0
Collaboration: 5.0
Planning: 4.0
Recommendation:
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5.0

Google
5.0
June 2026
Reviewer: Marko Kranjcevic Product Owner Sparkassen DirektVersicherung AG
Team Size: 51-200
Service: Ergonomics (UX/UI)

Our goal was a complete redesign and strategic UI/UX work for our new internal platform and a smartphone app for end customers.

From the very first day, the collaboration was truly on equal footing—even with the executive management, who consistently took an active role and was always approachable. Over the course of several years, I had the chance to meet many “UXIs,” and I was supported at all times in a highly professional and creative way. The team’s agile, solution-oriented approach made the partnership especially enjoyable. UX&I kept a clear focus on user-centered design throughout and was always there to advise us.


Quality: 5.0
Budget: 5.0
Collaboration: 5.0
Planning: 5.0
Recommendation:
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5.0
June 2026
Reviewer: Alexander Nichau Chief Executive Officer (CEO) Niologic GmbH
Team Size: 11–50
Service: Product Management

We had five development teams and wanted to create a central UI library and a consistent UX, so the product would feel unified from end to end.

UX&I completely understands the language of product development, and it’s always a pleasure to discuss things with the UX experts and exchange perspectives. The level is consistently high, and together we always find a great solution that lasts. That’s what makes it enjoyable again and again—like going back and forth with the ball easily, a warm-up at Champions League level.


Quality: 5.0
Budget: 5.0
Collaboration: 5.0
Planning: 5.0
Recommendation:
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5.0
June 2026
Reviewer: Mirko Novakovic CEO Instana, an IBM Company
Team Size: 51–200
Service: Digital Strategy

UX&I supported us from day one in meeting our customers’ high expectations. Together, we took the user experience to a whole new level—testing it continuously and improving it along the way. What really stands out is how UX&I worked with us in a highly dynamic start-up environment: from an MVP launched in under 18 months to more than 200 paying enterprise customers, the collaboration has grown with our increasingly demanding needs.

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5.0
May 2026
Reviewer: Benjamin Coles Finance Leadership Apple
Team Size: 10001-10002
Service: Ergonomy (UX/UI)

Understand and learn how to do proper user experience for internal users

Sprint retrospective - it was great to take a pause and see what worked and what could be improved upon.


Quality: 5.0
Budget: 5.0
Collaboration: 5.0
Planning: 5.0
Recommendation:
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5.0
May 2026
Reviewer: Volker Herren Product Owner BMS Corporate Solutions GmbH
Team Size: 201–500
Service: Ergonomics (UX/UI)

UX&I helps us develop our solutions with a customer focus and encourages a user-centered approach across many teams.

Strong methods expertise without arrogance. Fully integrated into our team.


Quality: 5.0
Budget: 5.0
Collaboration: 5.0
Planning: 5.0
Recommendation:
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5.0
May 2026
Reviewer: Bastian Liebsch Managing Director Dr. Becker Klinikgruppe
Team Size: 1001-5000
Service: Digital Strategy

In our industry, people tend to think about it from the solution side—what was truly innovative about this project was how it approached the problem space.

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4.8
May 2026
Reviewer: Ann-Cathrin Grüne Project management (procurement of new container bridge cranes CTA) HHLA
Team Size: 1001-5000
Service: Ergonomics (UX/UI)

Creating usability reports for four software applications as part of commissioning.

Lockerheit und Verständnis für das besondere Arbeitsumfeld bei gleichzeitig professionellem Auftreten der UX&I-Kollegen.


Quality: 5.0
Budget: 4.0
Collaboration: 5.0
Planning: 5.0
Recommendation:
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5.0
May 2026
Reviewer: Dr. Sebastian Schrenk UX Architect One Data
Team Size: 201–500
Service: Ergonomics (UX/UI)

In the meantime, a lot of colleagues are coming to us as a UX team. It’s still not always early enough, but it’s honestly amazing how much people’s mindset has changed—and how much UX’s role has grown. UX&I helped us get to where we are now.

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Services

User Experience

  • UX Strategy 40%
  • User Research 30%
  • Wireframes & Prototyping 30%

Specialization

Industry Knowledge

  • Automotive and Vehicle Manufacturing 10%
  • Banking and Financial Services 10%
  • Consulting 10%
  • Energy, Water and Environment 10%
  • Industry and Mechanical Engineering 10%
  • Internet and Information Technology 10%
  • Pharma and Medical Technology 10%
  • Insurance 10%
  • Architecture and Construction 5%
  • Consumer Goods and Trade 5%
  • Transport and Logistics 5%
  • Auditing, Taxes and Law 5%

Client Sizes

  • Enterprise 60%
  • Midmarket 40%

Portfolio

Key Clients

  • AGRAVIS Raiffeisen
  • ALDI
  • Allianz
  • Arvato
  • Atruvia
  • AXA
  • BASF
  • Boehringer Ingelheim
  • Bundesanzeiger
  • BWI
  • Conrad Electronic
  • DB Schenker
  • Deutsche Post
  • DEVK
  • EnBW
  • GLS
  • HONDA
  • LSG Lufthansa Service
  • Mercedes-Benz
  • METRO Digital
  • OBI
  • Peek & Cloppenburg
  • Porsche
  • R+V Versicherung
  • Sartorius
  • Zurich Versicherung
  • DATEV

Awards & Partner Statuses

  • Germany’s most well-known UX company
  • TÜV ISO 27001
  • Great Place to Work, Best Employer NRW
  • Great Place to Work, Best Employer ITK
  • Bertelsmann Stiftung, Family-friendly employer

Downloads

Whitepaper: Deep Tech trifft Nutzerzentrierung PDF

Projects

Establish UX in a highly complex research environment

Case Study by UX&I GmbH

Establish UX in a highly complex research environment
Leibniz-Institut für Bildungsverläufe

Education and Science

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UX / UI Design

Design Thinking, Persona Definition, Usability Testing, User Research, UX Strategie, Wireframes & Prototyping


Description

UX&I supported LIfBi as a strategic UX and enablement partner.

Alongside the methodological guidance, the main focus was on equipping the team to integrate UX research and user-centered product development into their day-to-day work on their own. This not only created a solid foundation for the further development of the MDE, but also established a sustainable UX process across the organization.

Solution

Together with the LIfBi team, we didn’t treat UX as traditional consulting, but as a shared learning and change initiative. The goal was to embed UX skills in the team long-term while also building a deeper understanding of real-world usage contexts and requirements. To make that happen, we developed a practical enablement and research setup that was integrated directly into everyday work. Our collaboration included, among other things: - UX training and structured enablement - Stakeholder and user interviews - Developing research questions and interview guides - Moderating and supporting UX research - Experience mapping and clustering complex requirements - Structuring problem spaces and priorities - Joint workshops to co-create solutions What was especially important was that every team member actively took part in the process—from interviews through to analysis and evaluation.

Results

Thanks to a structured UX research process, LIfBi was able to systematically understand for the first time how different user groups actually work with the MDE—and exactly where concrete problems arise. The project helped by:

  • making complex requirements visible and easier to prioritize
  • building a shared understanding of users’ needs
  • embedding UX methods sustainably across the team
  • breaking down silos between departments
  • formulating requirements more rigorously and in a more user-centered way
  • making decision-making processes easier to follow

It also created a new awareness of how valuable direct conversations with users are for product decisions—especially in a highly complex research environment.

Do you have a similar project?

Contact the service provider and receive an appropriate offer in a timely manner.


Further case studies of the provider

Team

UX&I GmbH Team

A team that understands product ownership. As the best-known German UX company (source: 2025 German UPA industry report), we’re ready wherever things get strategic—and where operational decisions have to be made on a solid, evidence-based foundation.

Locations

Düsseldorf (Head Quarter)

Kopernikusstraße 28 40223 Düsseldorf (DE) +49 (0)211 868 0910

Munich

August-Everding-Str. 20 81671 Munich (DE) +49 (0)211 868 0910

Berlin

Köpenicker Str. 31 10179 Berlin (DE) +49 (0)211 868 0910

Hamburg

Bäckerbreitergang 73 20355 Hamburg (DE) +49 (0)211 868 0910

Frankfurt am Main

Lise-Meitner-Str. 4 60486 Frankfurt am Main (DE) +49 (0)211 868 0910
Contact Us

FAQ

What does UX&I GmbH do?

UX&I is the enterprise UX consulting firm.

We think about UX in terms of business value and work with people who are under pressure to do the right thing. Our focus is on digital enterprise products in demanding environments. With years of experience from complex product ecosystems, we help you turn ambition into successful outcomes.

What sets UX&I GmbH apart from the competition?

Darum UX&I

  • You need both security and speed. We give you direction, help you prioritize, and keep complexity under control.
  • You want results that really matter. We deliver solid interim steps—not just polished presentations—and help you make wins measurable and visible.
  • You want experience you can rely on. Our senior teams bring the know-how to guide complex product development with confidence—without unnecessary overhead.
  • You want to strengthen your team and give it independence. We build capabilities, share knowledge, and create lasting autonomy.

What is the project approach of UX&I GmbH?

Our approach to UX & Innovation is fundamentally tailored and is shaped to fit the specific requirements, goals, and constraints of each project. Depending on the project scope, maturity level, and target audience, we combine different methods across research, strategy, ideation, prototyping, and testing. This ensures we can respond flexibly to challenges and develop the best possible solution together.

How does UX&I GmbH calculate scope, time & budget?

Depending on the project requirements, we work with clearly defined deliverables, agile processes, or iterative project phases. Transparency and close coordination throughout the entire project are essential to ensure we align effort, timing, and results as effectively as possible.

Who is the typical client of UX&I GmbH?

We work with people who are under pressure to do the right thing.

Our focus: digital enterprise products in demanding environments.

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