We think about UX from the business value it creates, and we work with people who are under pressure to do the right thing. Our focus: digital enterprise products in demanding environments. With years of experience across complex product landscapes, we help you turn ambition into successful outcomes.
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A team that understands product ownership. As the best-known German UX company (source: 2025 German UPA industry report), we’re ready wherever things get strategic—and where operational decisions have to be made on a solid, evidence-based foundation.
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UX&I supported LIfBi as a strategic UX and enablement partner.
Alongside the methodological guidance, the main focus was on equipping the team to integrate UX research and user-centered product development into their day-to-day work on their own. This not only created a solid foundation for the further development of the MDE, but also established a sustainable UX process across the organization.
Together with the LIfBi team, we didn’t treat UX as traditional consulting, but as a shared learning and change initiative. The goal was to embed UX skills in the team long-term while also building a deeper understanding of real-world usage contexts and requirements. To make that happen, we developed a practical enablement and research setup that was integrated directly into everyday work. Our collaboration included, among other things: - UX training and structured enablement - Stakeholder and user interviews - Developing research questions and interview guides - Moderating and supporting UX research - Experience mapping and clustering complex requirements - Structuring problem spaces and priorities - Joint workshops to co-create solutions What was especially important was that every team member actively took part in the process—from interviews through to analysis and evaluation.
Thanks to a structured UX research process, LIfBi was able to systematically understand for the first time how different user groups actually work with the MDE—and exactly where concrete problems arise. The project helped by:
It also created a new awareness of how valuable direct conversations with users are for product decisions—especially in a highly complex research environment.
Contact the service provider and receive an appropriate offer in a timely manner.
Contact the service provider and receive an appropriate offer in a timely manner.
UX&I is the enterprise UX consulting firm.
We think about UX in terms of business value and work with people who are under pressure to do the right thing. Our focus is on digital enterprise products in demanding environments. With years of experience from complex product ecosystems, we help you turn ambition into successful outcomes.
Darum UX&I
We work with people who are under pressure to do the right thing.
Our focus: digital enterprise products in demanding environments.
Contact the service provider and receive an appropriate offer in a timely manner.
| CRITERIA | RATING | DISTRIBUTION |
|---|---|---|
| Quality | 5.0/5 | |
| Planning | 5.0/5 | |
| Costs | 4.5/5 | |
| Willing to Refer | 5.0/5 |
| STARS | PERCENTAGE | DISTRIBUTION |
|---|---|---|
| 5 Stars | 87.5% | |
| 4 Stars | 6.2% | |
| 3 Stars | 0% | |
| 2 Stars | 6.2% | |
| 1 Star | 0% |
UX&I helps us develop our solutions with the customer in mind and roll out a user-centered approach across many teams.
Strong methods expertise without arrogance. Fully integrated into our team.
In our industry, we tend to think about innovation from the solution side—but the truly innovative part of this project was how it approached and analyzed the problem space.
Creating usability reports for four software applications as part of the commissioning process.
Lockerheit und Verständnis für das besondere Arbeitsumfeld, bei gleichzeitiger Professionalität der UX&I-Kollegen.
These days, more and more colleagues are coming to us as the UX team. They don’t always get in touch early enough yet, but it’s pretty striking to see how the way people think has changed—and how much UX’s role has grown. UX&I helped us get to this point.
Our new self-service portal delivers real value to our customers, and the feedback has been overwhelmingly positive. The portal’s various features have had a very positive impact on our service quality. We’re thrilled that we’ve been able to create so much value in such a short amount of time.
If you’re looking for a partner that combines outstanding UX with real business impact, UX&I is exactly who you need. For us, UX&I is more than just a service provider—they’re a strategic partner who supports us especially during the critical early phase of a project. Their deep understanding of complex processes helps us make the right decisions from the very start. The result: minimal risk, maximum efficiency, and sustainable solutions. What’s especially impressive is how their work shows up in measurable KPIs—from faster time-to-market and higher user adoption to increased customer retention.
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I think UX&I’s outward image is misleading. The company promotes itself as “the most well-known UX company,” even though the German upa industry report 2025 had only 339 participants in total—and just 86 of them named UX&I. That small sample doesn’t, in my view, justify such a claim and could give outsiders a false impression of how well the company is actually known in the market. More transparency would be appreciated.
Hi Johannes, thanks for your thoughtful note. Transparency is important to us, too. What we said refers to the German UPA industry report. German UPA is the UX professional association with the largest membership base in Europe, and the annual report is widely regarded in the German-speaking UX industry as a key reference—also for market awareness and visibility. Within this survey, UX&I was mentioned most frequently, and our whole team is very proud of that. At the same time, we’re aware that every study is based on a defined sample, which is why we state the source clearly. Your feedback highlights how important context is, and we’ll continue to communicate that openly.
Experts who put their heart into it! We’ve tackled more than one project together, and I’m always glad to have you there, expertly guiding us.
Thanks, Thomas, for your feedback!
