Sortlist

I received three proposals from agencies on Sortlist in two days, and the one we chose was a perfect fit for our budget.

DO NOT WASTE TIME OR MONEY. THE STAFF (KEVIN & LUCY) COMPLETELY GHOST FOR LONG PERIODS AND THEN BECOME AGGRESSIVE WHEN YOU CHASE THEM UP TOO MUCH. LUCY IGNORED ME FOR A WEEK, THEN KEVIN ENTERED THE CONVERSATION, LIED AND SAID THEY HAVE TRIED TO CONTACT ME SEVERAL TIMES. THIS IS A LIE. I ASKED TO SPEAK TO THE COMPLAINT TEAM AND THEY GHOSTED AGAIN. UNPROFESSIONAL!

I set up a free agency account to test things, making sure—100%—to disable the paid automatic renewal.

After a month, I received an invoice for €149.98 and couldn’t understand why. I contacted support and they told me there’s an active advertising campaign running in the platform.

I probably launched it by mistake, but the issue is that once you start a campaign, you can’t see it anymore, and you can’t pause or delete it either!

Our experience with Patricia has been nothing short of spectacular. She’s a dedicated account manager—always friendly and always looking for solutions and improvements. What we like most about her is her proactiveness and availability. We recommend her without any doubt.

As a small business owner, I was very disappointed with my experience. I paid expecting genuine business opportunities, but the lead I received never responded despite several follow-ups and calls. From my perspective, it didn't feel like a real opportunity at all.

For a small business, time is just as valuable as money. Unfortunately, I didn't see any value from the service and wouldn't use it again.

I can’t get in touch with customer support. I received a fraudulent review on my agency page, and I can’t get it removed because the review is marked as “ROI.” It’s been two months now that I’ve been trying to reach support to resolve this issue, which directly affects my company’s reputation.

On the supplier side, I'm fairly disappointed with both the service offered and the return on investment. Poorly qualified leads priced at hundreds of euros, on top of, unsurprisingly, a subscription-based model with a fixed fee. I'm not convinced this attracts the kind of 'good agencies' that are actually able to serve clients well.
The latest issue: we received a lead with no description, once again billed at a steep price. After an initial contact with the prospect, it turned out we couldn't meet their needs, so we requested a refund from Sortlist. Radio silence ever since...

The platform itself isn’t bad, but I was really unhappy with the final result and the customer service.

In particular, I created my account in July, but because of a bug I received the free credits late, which meant I couldn’t fully test the Sortlist+ partnership. During these two weeks of the trial, I applied to the agency for two projects and never got any response. I contacted customer service to ask whether it would be possible to extend the trial by 7 or 14 days so I could actually assess whether there’s value in the Sortlist+ subscription (without which, essentially, you can’t do anything, and it costs €180 per month). They told me I’d have to pay to try it and see if I can do better.

Interesting service, interesting platform, but very poor customer support.

Sortlist has changed a lot over the past few years, but unfortunately not in a good way.

It’s been more than a month now that I’ve been trying to reach Kevin via chat. Replies only come every three or four days, when they come at all. As a result, we’ve now been unable to activate our paid campaigns for more than a month and a half, so we can’t use the platform properly.

Despite multiple requests, we’ve received no concrete solution. I also tried contacting support by phone and asked to be called back, but we never received so much as a single call.

At one point, we were dealing with a genuinely responsive, available team. Since the switch to the lead-based sales system, everything has changed. The service has deteriorated significantly, while pricing hasn’t followed the same downward trend.

To give you an idea: we used to pay €4,800 per quarter for unlimited leads. Today, that feels like a long time ago.

Even though leads aren’t always qualified, there are some great opportunities to pursue. I’ve been speaking with Edouard for several months—he’s very responsive and attentive to feedback—and everything is being put in place to bring in more qualified leads and uncover strong business opportunities.