ProvenExpert

Dear reviewer, Thank you for your feedback. We understand your concern and would like to clarify how the review process works on ProvenExpert. Once a rating has been submitted, it is up to the profile owner whether they choose to publish it on their ProvenExpert profile. If a newly submitted review isn’t published within 72 hours, the profile is automatically penalized by temporarily hiding its star rating. This process is in place for legal reasons and, above all, to maintain transparency for consumers. For visitors to a profile, the visibility of the star rating provides a quick indication of whether a business openly shares customer feedback. We hope this explains why your review may not be visible yet. Please let us know if you have any further questions—we’ll be happy to help. Kind regards, The ProvenExpert team

Dear Mr. Marx, thank you so much for your great feedback! We’re very happy to hear that your concern was resolved so quickly and that you’re completely satisfied with our support. We truly appreciate your review. Kind regards, Your ProvenExpert Team

Hi Meghna, Thank you so much for your kind words! We're thrilled to hear you had a great experience with our support team. We'll be sure to pass along your appreciation to James—he’ll be happy to know his help made a difference. If you ever need anything else, we're here for you! Kind regards, Your ProvenExpert team

Hello, dear reviewer! Thank you very much for your positive feedback! We do our utmost to keep wait times short and find personalized solutions. It’s great to hear that Mr. Helm was able to assist you so well in this regard. We’ll be happy to share your praise with our team and look forward to continuing to serve you as a satisfied customer in the future. Best regards, The ProvenExpert Team

Dear Reviewer, Thank you very much for your positive review! We truly appreciate your support. It means a lot to us to know that you had a great experience. We look forward to serving you again soon! Best regards, The ProvenExpert Team

Thank you for your feedback. Profile owners can choose whether reviews are published automatically or if they want to review them first—as a safeguard against fake and spam entries and to encourage profile owners to engage with reviewers. Important: You cannot hide or easily delete negative reviews on our platform. If not all reviews are published, this is clearly indicated on the profile (“xx out of xx reviews published,” including the reason). Additionally, after 72 hours, our system no longer displays stars or an overall rating, but only: Number of published reviews Date of the last review This makes it immediately clear that the profile is incomplete. If you’d like, we’d be happy to review your case: Please send the profile link along with the date and text of your review to [email protected].