Software Development
App Development
Web Development
Artificial Intelligence
AI-powered Zendesk solutions for CX and EX success
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Software Development
IT Staff Augmentation
Cloud Solutions
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Software Development
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AI-powered Zendesk solutions for CX and EX success
Profile Overview
About Premium Plus
Premium Plus is a dependable Zendesk partner, helping more than 1,000 organisations across the full span of their CX and EX journey. From choosing the right licence to buying, we also take care of rollout, refine your workflows, and provide continuous assistance—so the relationship delivers more than a single go-live. As early pioneers in Zendesk AI, we’re an original partner for Ultimate (now Zendesk AI Agents) and a certified AI Implementation Partner. Backed by a group of Zendesk AI-certified specialists, we collaborate closely with customers to bring advanced AI capabilities to life—such as AI Agents and Agent Copilot. These features handle everyday activities, surface insights instantly, and enable faster, more tailored support. Our core services include: • Zendesk licence administration • End-to-end deployment and workflow blueprinting • AI setup designed for 80%+ automation and productivity gains • CRM and productivity tool integrations • Custom app and help centre creation • Ongoing refinement, training, and strategic guidance Recognised through accolades including EMEA Zendesk Excellence Partner of the Year 2024 and Zendesk Partner of the Year 2023, we focus on measurable outcomes—quicker ticket resolution, greater satisfaction, and continuous enhancement. Special offer: Get your Zendesk licences from Premium Plus for the same rate as direct purchasing, with extra benefits included. Enjoy expert support, including implementation, optimisation, and AI integration, from certified specialists (for an additional fee). Each licence also includes: • a free help centre theme • access to our apps • admin training Pick Premium Plus for seasoned guidance, solutions built around your needs, and scalable, AI-driven Zendesk operations.
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Locations
Services
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10%
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10%
25%
- Software Development: 15 %
- Public Relations: 10 %
- Cloud Solutions: 20 %
- CRM Solutions: 20 %
- Artificial Intelligence: 10 %
- IT Consulting: 25 %
Please note: The assignment of these data is based on estimates by Feedbax. These benefits are subject to change at any time at the discretion of the provider once it has adopted this company profile.
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Rating Overview
Overall Rating
Rating distribution
| RATING | PERCENTAGE | DISTRIBUTION |
|---|---|---|
| 5 stars | 100% | |
| 4 stars | 0% | |
| 3 stars | 0% | |
| 2 stars | 0% | |
| 1 star | 0% |
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reviews
Feedbax reviews
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All Reviews
Chhangur Yadav August 2025
Google
Caroline Brechon July 2022
Great partner who helped us set up and get the most out of Zendesk. Warm, patient, and great at explaining things. I highly recommend!
Comment by Premium Plus
Hi Caroline, Thank you for this excellent comment, and for sharing your experience here :-) It really gives our team a boost to keep doing even better going forward. Kurt Pinoy, CEO
Google
Markus Søderlind March 2022
Great and skillfull people to work with, higjly recommended!
Comment by Premium Plus
Hi Markus, Thanks for this awesome review and for sharing your experience here :-) This gives are team always a boost to do even better in the future. Kurt Pinoy - CEO
Google
Stéphane Jourda March 2021
I’m really impressed by the support, expertise, and responsiveness of the Premium Plus team (and Benoit in particular :-) ). They helped us set up Zendesk and get fully operational in record time!! It’s very reassuring to know we’re being supported this way—it makes us want to move forward and integrate our system as much as possible with Zendesk, knowing that Premium Plus will help us greatly with this. Thank you again, Stéphane General Manager, Vetostore
Comment by Premium Plus
Hi Stéphane, Thanks in advance for your review. I’m glad we were able to meet your expectations—and thank you for sharing this positive feedback with the world. We’re looking forward to the next steps we’ll take together. Best regards, Kurt Pinoy, CEO
Google
Arnaud Moulin February 2021
Our Zendesk account manager connected us with Premium Plus for our customer service platform migration project. Benoit Smagghe supported us with integrating this tool into our customer management process. We’re completely satisfied with their professionalism, attentiveness, and the way they collaborated with us throughout the project. We can only recommend the Premium Plus team!
Google
Frédéric Baclet December 2020
Premium Plus and Benoit Smagghe’s expertise were recommended to us by our Zendesk account manager, and I truly don’t regret our collaboration in 2020—it helped DxO Labs completely reset and streamline everything, with no incidents, by redesigning our contact forms and how we prioritize their handling. We also dramatically rationalized our triggers, automations, groups, and roles in Zendesk. What stands out most so far is the work done on our macro library: we went from nearly 800 messages in four different languages to 200 standardized multilingual macro templates, which can also automatically adapt based on the IT setup our clients have. All of these optimizations and improvements allowed us this year to absorb around 15% more tickets using the exact same support team and the same processing time as the previous year. In other words, the gains were absolutely noticeable. The whole team also unanimously agreed that these few working sessions made for a much more comfortable working experience. We’re now genuinely proud of our day-to-day tool, and I strongly recommend this company and Benoit Smagghe, who really know Zendesk inside and out—and sometimes even beyond. We’ll definitely be working together again in 2021, this time to tackle a redesign of the FAQs section on our website and further reduce the number of customer requests. A huge thank-you from DxO Labs and from me personally!
Comment by Premium Plus
Hi Frédéric, The entire Premium Plus team thanks you for your review and for your kind words about our great collaboration. We’re very happy to have helped optimize your instance and we’re looking forward to the next steps. See you soon, Kurt Pinoy, CEO
Google
Ludovic Leleu November 2020
I work with Benoit for my company, and I’m clearly satisfied with their services. Fast, responsive, efficient, and genuinely human. I can only recommend their services—it’s a pleasure to work with Premium Plus France.
Comment by Premium Plus
Hi Ludovic, Thank you for your feedback and for your trust. We’re glad you appreciate how transparently we work—and that you even want to share it here 🙏. It’s a pleasure working with you on “Cookware,” and the results are outstanding. Thank you, Kurt Pinoy, CEO
Google
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