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My experience with BergFit / Berlin Marketing Group LLC was negative. The product description was misleading: it promised the use of medical insoles, which, in reality, wasn’t possible. For the return, they gave an address in Bulgaria and told me I had to pay the shipping costs—over €10. Even after repeated requests, they still didn’t provide a return label. Instead of a normal refund, they offered only dubious alternatives, such as a 60% reimbursement or a voucher for a new purchase. In the end, I got my money back through PayPal. In my opinion, you should be cautious here.