infas

Hello Mr. Huhler, Thank you very much for your positive review and for taking the time to share such detailed feedback. We’re very pleased that you highlight the scientific background of our studies and the importance of reliable data collection for society, research, and political decision-making processes. The people who participate in our surveys make an important contribution to getting a realistic picture of people’s views and living situations in Germany. Participation is, of course, always voluntary. We greatly appreciate your understanding of the importance of this work and your support for scientific research. Kind regards, Your infas team

Hello and thank you for your feedback. infas only collects data as part of social science research. The results help inform society, policy, and science, and they give participants a chance to share their perspectives. To ensure our studies reflect the diversity of the population as accurately as possible, it’s especially important to reach many different groups of people. Since we don’t know who is available at which times, we call multiple times and at different times. This reduces the likelihood that someone misses all of our calls—for example, because of their working hours. Our experience shows that repeated attempts, including more than three, lead to a clear increase in the number of participants. If you don’t want to take part in the survey, you can simply tell the interviewer by phone, and then we won’t contact you again. Kind regards Your infas team

Hello, thank you very much for your feedback. We’re sorry to hear that you found contact with our institute unpleasant. We understand that unexpected letters or personal outreach can raise questions. We would be happy to provide some background: For scientific studies, participants are often selected using a defined sampling procedure. Where the contact details come from can vary from study to study. Based on your review alone, we cannot determine where your data in this case came from. If you’d like information on this, please feel free to email us and we will share the source with you. We take data protection very seriously. Contact details are processed exclusively in accordance with the applicable legal data protection requirements and the study-specific guidelines. This outreach is solely intended to carry out the relevant investigation. Our staff are instructed to be polite and respectful and to inform you about the purpose and background of the study. Since we can’t fully understand the process you described based on the rating alone, we would appreciate it if you could contact us directly. That way, we can review the specific case and clarify any open questions. You can reach us by email at [email protected] or by phone at 0800-7384500 during our usual business hours. Kind regards, Your infas team

Thank you for your feedback. The number of contact attempts depends on the scientific requirements of the specific study. In doing so, we try to give as many of the randomly selected people as possible the opportunity to participate. Since people’s daily routines vary a lot, we can’t know the best time to contact you. That means we call several times at different times to increase the chances that we reach you by phone. If you no longer want to be called, please answer the next call briefly and let the interviewer know, or contact [email protected]. Kind regards, Your infas team