DGN Deutsches Gesundheitsnetz Service GmbH

In July 2025, I ordered a signature card. For three months, nothing happened—no updates, no delivery, and no response at all. Customer support was practically nonexistent: the phone number wasn’t reachable, and my multiple emails were simply ignored with no reply. In October 2025, I cancelled the order in writing. Again, there was no response—no confirmation, nothing. Then came the height of audacity: In April 2026—almost nine months later—the cancelled signature card was just sent to me anyway. Since then, I’ve been trying again and again to reach customer service to make it clear that I don’t want the card and won’t pay for it—once more without success. Support is still unreachable. By far, this is the worst service I’ve ever experienced. Chaotic, unprofessional, and hostile to customers. Stay away—absolutely no recommendation.

The Cherry card reader purchased from DGN breaks down within the warranty period. DGN wants to replace it free of charge. DGN keeps my MFA waiting for six months until I receive a new one. The day before yesterday, I received an invoice for this very card reader (why?). DGN wants to debit the amount from an account for which it does not have a SEPA direct debit mandate. Unfortunately, it is an account with Apobank, so they will probably even succeed :/ This is not my first bad experience with DGN. Making a mistake once or twice is no problem, but over the last few years, my employees and I have lost so much time and patience with DGN that we cannot recommend them to anyone. P.S. After reading the other reviews, it seems to be a systemic problem that replacements for defective parts are charged for.

By far the worst customer service, EU West. Please do not order a signature card here under any circumstances. The most dubious store I have EVER dealt with!

The gSMC-KT is valid for 5 years! When mine expired after 3.5 years, I got the answer from the DGN service department: "that's because the device that was delivered with the card had been lying around for a while" - i.e. at the DGN, BEFORE it was delivered to me!!! Where do you get that? They're... me, the KV and the health system providers, who then have to pay for 1.5 years more - probably x times the sum of my individual case.

The service is unbelievably bad. You can't treat customers like this. I really should have given up ordering a signature card from DGN. Fortunately, there are other providers such as D-Trust. Unfortunately, they are not much better. But you should think twice if you want to bother with DGN.