Public Relations
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DGN Deutsches Gesundheitsnetz Service GmbH
DGN Deutsches Gesundheitsnetz Service GmbH Alternatives
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Company Profile
Profile Overview
About DGN Deutsches Gesundheitsnetz Service GmbH
Welcome to the German Health Network (DGN), the specialist for secure networking and communication in healthcare.
Locations
Services
50%
50%
- Public Relations: 50 %
- Managed IT Services: 50 %
Please note: The assignment of these data is based on estimates by Feedbax. These benefits are subject to change at any time at the discretion of the provider once it has adopted this company profile.
Rating Overview
Overall Rating
How this provider is rated
| CRITERIA | RATING | DISTRIBUTION |
|---|---|---|
| Quality | 1.0/5 | |
| Planning | 1.0/5 | |
| Costs | 1.0/5 | |
| Willing to Refer | 1.0/5 |
Distribution of rating stars
| STARS | PERCENTAGE | DISTRIBUTION |
|---|---|---|
| 5 Stars | 29.2% | |
| 4 Stars | 4.2% | |
| 3 Stars | 4.2% | |
| 2 Stars | 0% | |
| 1 Star | 62.5% |
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Reviews
Feedbax Reviews
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All Reviews
Thomas W January 2026
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The Cherry card reader purchased from DGN breaks down within the warranty period. DGN wants to replace it free of charge. DGN keeps my MFA waiting for six months until I receive a new one. The day before yesterday, I received an invoice for this very card reader (why?). DGN wants to debit the amount from an account for which it does not have a SEPA direct debit mandate. Unfortunately, it is an account with Apobank, so they will probably even succeed :/ This is not my first bad experience with DGN. Making a mistake once or twice is no problem, but over the last few years, my employees and I have lost so much time and patience with DGN that we cannot recommend them to anyone. P.S. After reading the other reviews, it seems to be a systemic problem that replacements for defective parts are charged for.
Google
harald Hoesen October 2025
Competent company with very friendly staff! Highly recommended Any time again!
Google
Jens Persch September 2025
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By far the worst customer service, EU West. Please do not order a signature card here under any circumstances. The most dubious store I have EVER dealt with!
Google
Michael Hiesgen December 2024
I was there today and got the new card. Apart from the initial telephone contact, everything went very well. The staff were friendly, helpful and competent and the matter was dealt with quickly. It seems to me that the many complaints are due to the fact that many people first express an opinion and then perhaps get more information
Comment by DGN Deutsches Gesundheitsnetz Service GmbH
Dear Mr. Hiesgen Thank you very much for your kind response and your positive feedback. We are very pleased to hear that you were satisfied with our service and that the new card was processed quickly and competently. Can Gündüz DGN Customer Center
Google
Pat rick November 2024
0
Comment by DGN Deutsches Gesundheitsnetz Service GmbH
Hello Patrick, We really appreciate your positive feedback and are pleased that you are satisfied with our service. Best regards Can Gündüz DGN Customer Center
Google
Offroad October 2024
Top!
Comment by DGN Deutsches Gesundheitsnetz Service GmbH
Hallo "Offroad", herzlichen Dank für Deine positive Bewertung, über die wir uns sehr freuen. Beste Grüße medisign Kundencenter
Google
Helen thinking for herself June 2024
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The gSMC-KT is valid for 5 years! When mine expired after 3.5 years, I got the answer from the DGN service department: "that's because the device that was delivered with the card had been lying around for a while" - i.e. at the DGN, BEFORE it was delivered to me!!! Where do you get that? They're... me, the KV and the health system providers, who then have to pay for 1.5 years more - probably x times the sum of my individual case.
Comment by DGN Deutsches Gesundheitsnetz Service GmbH
Dear customer, Thank you for your feedback. We would like to resolve your request in your interest, but we need your name and customer number to do so. Please send us this personal data via our contact form: https://www.dgn.de/support/kontakt-center/ Best regards Your DGN Team (Press Office)
Google
Hajo Kaewer March 2024
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The service is unbelievably bad. You can't treat customers like this. I really should have given up ordering a signature card from DGN. Fortunately, there are other providers such as D-Trust. Unfortunately, they are not much better. But you should think twice if you want to bother with DGN.
Google
Klaus Seyffarth February 2024
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The signature card sent was defective. The replacement delivery took over 4 weeks! The invoice was issued for the defective card. Nobody can be reached on the service phone. Despite the estimated waiting time of "3 minutes", you are thrown off the line after 20 minutes. Service looks different!
Google
Michael Borchert February 2024
0
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