Berendsohn AG

I’ve had very bad experiences with Berendsohn AG. Two employees repeatedly contacted me and tried to sell me promotional items. I got the strong impression that they were putting a lot of pressure on me.

First, I agreed to an order for lighters, but a week later I wanted to cancel immediately. The company refused the cancellation.

After that, I received a demand letter from a lawyer. It asked me to pay about €600, even though I’m not happy with the situation.

I consider the company’s conduct unprofessional, and I want to warn other consumers. Whether what happened actually amounts to fraud legally,

I have been a Berendsohn customer for many years and have always had a reliable working relationship with them—which makes my current experience all the more disappointing and frustrating.

After placing an order for more than €2,000, I was referred to a collection agency immediately following the first reminder. The invoice arrived right in the middle of the holiday season, so an immediate bank transfer wasn’t possible. Without a second reminder or any reasonable explanation, the case was immediately handed over to collections. For a long-standing customer, this approach is completely disproportionate and anything but customer-friendly.

Even more outrageous, however, was the handling of the situation afterward: Instead of apologizing for the excessive action or fully crediting the incurred reminder and collection fees, Berendsohn was only willing to cover half of the collection costs. A genuine solution or a gesture of goodwill toward a long-standing customer looked different.

I also informed Berendsohn in writing that I do not wish to be contacted further and no longer want to receive correspondence as a customer. Trust has been completely lost due to this behavior.

This is no way to treat loyal customers. Customer service, goodwill, and fairness definitely look different!!!!!!!