Lynda Maacha May 2026
Google
Your Marketing Automation Co-Pilot
Your Marketing Automation Co-Pilot
Profile Overview
About Belacom
Belacom stands out as France’s foremost distributor and integrator of relationship marketing technology. We cover the full spectrum of expertise, from email and SMS campaigns to mobile wallets, with capabilities that also include marketing automation, data and CRM, on-site personalization, and product recommendations. Together, these solutions make up a portfolio designed to help our customers choose the market platforms that fit their goals best. At present, our offer is built around 10 tools, including Sendinblue, ActiveCampaign, Klaviyo, Salesforce, Nuukik, and Captain Wallet.
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Locations
Services
45%
30%
25%
- CRM Solutions: 45 %
- Email Marketing: 30 %
- Direct Marketing: 25 %
Please note: The assignment of these data is based on estimates by Feedbax. These benefits are subject to change at any time at the discretion of the provider once it has adopted this company profile.
BI & Big Data Solutions
100%
- Tableau: 100%
CRM Activity Fields
100%
- Marketing Automation: 100%
Email Marketing
100%
- Marketing Emails: 100%
Please note: The assignment of these data is based on estimates by Feedbax. These benefits are subject to change at any time at the discretion of the provider once it has adopted this company profile.
Do you need any of these services?
Contact the service provider and receive an appropriate offer in a timely manner.
Rating Overview
Overall Rating
Rating distribution
| RATING | PERCENTAGE | DISTRIBUTION |
|---|---|---|
| 5 stars | 60% | |
| 4 stars | 0% | |
| 3 stars | 0% | |
| 2 stars | 10% | |
| 1 star | 30% |
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reviews
Feedbax reviews
Have you already worked with this provider?
All Reviews
Laure Makuete January 2026
Very capital
Google
Vattenfall France November 2025
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The technical team is available and professional, but the sales team isn’t very scrupulous...
Google
Thibaud Colombel October 2025
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Billing issue not resolved after account switch On September 9, 2024, I paid Belacom €417.60 for an annual ActivCampaign subscription (order no. 14989). In February 2025, my account was automatically transferred to ActiveCampaign without my request, and I started being billed directly at $61/month for their services. Belacom then refunded a renewal that was taken in September 2025, but the prorated amount for the unused period between February and September 2025 was never corrected, despite several follow-ups and documented exchanges with ActiveCampaign. It’s a confusing process and a regrettable lack of responsiveness for a partner company of a major international service.
Google
Joanna Berska September 2025
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We signed a contract with this company, but it took eight months for the setup to finally be completed. During all that time, we couldn’t use the platform, yet we still had to pay the subscription for nothing. One very competent technician—though completely overwhelmed—was handling our case. Despite our many follow-ups to express our dissatisfaction, the company never seems to reflect on what went wrong: they always have a canned answer and refuse to take responsibility for their mistakes. By comparison, platforms like Mailchimp or Mailjet are far more effective and offer much more responsive, professional support.
Comment by Belacom
Good day, ma’am. We’re sorry to hear your perspective on this collaboration. The initial project was focused on a more advanced personalization and automation solution. Projects that involve complex data environments sometimes require longer adjustments than originally expected. We understand that you ultimately chose simpler tools. We’ll continue to listen to our clients’ feedback to improve our practices.
Google
Carocim France July 2025
Thanks for these great exchanges and for your availability!
Google
Agathe Joannin June 2025
We’ve been working with Belacom for the past year as part of setting up marketing automation, and I recommend their support. The team is attentive, available, and very responsive to even the smallest of our requests.
Google
Sophie RENTE June 2025
Belacom has been with us since the beginning on ActiveCampaign, and it’s a pleasure working with the whole team. They’re always listening and supported me a lot throughout the setup of the automations. I highly recommend them!
Google
Ollandini Group June 2025
We highly recommend Belacom. The team has been working with us for several years now, and everything is still smooth, pleasant, and professional. They’re responsive, easy to reach, and constantly look for the best solutions. With Antoine, and then Jeanne, we were able to move to a new tool without any issues.
Google
Laura Riaz June 2025
Belacom is a reliable partner we’ve been counting on for years. Their team is well organized and very responsive to our requests. The extra touch: professional, supportive guidance.
Google
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