ATECNA

Hello, We only just came across your review during a check of our online reputation. Our usual scores led us to be less vigilant about monitoring this page, and we apologize for the delay in getting back to you. The issues you describe (delays, technical quality, staff turnover) are serious. They do not reflect our current standards or the feedback we typically receive from our regular clients. Because your review is anonymous, we’re unable to trace the specific project involved or verify the factual details of your account. Without being able to examine it in a concrete way, it’s difficult for us to accept these findings. That said, the topics you raise are at the heart of our priorities. Regardless of your comment, they are areas we’ve worked on heavily in recent months: - We’re improving how we’re organized to stabilize our teams and ensure project continuity. - We’re strengthening our quality-control procedures and our documentation requirements before delivery. - We’re in regular contact with our clients to prevent any communication issues. If you’d be open to discussing this further, we would strongly encourage you to contact us at [email protected]. We’re absolutely willing to listen to your version of events and understand what may have happened on that specific project. Kind regards,