ATECNA

I’m leaving this review so others don’t have to go through the same ordeal with Atecna, the agency I hired to redesign my company’s website. At first, the team made a great pitch. But once the contract was signed and they’d cashed the deposit, the excitement quickly wore off.

Deadlines? Never met. One due date after another came and went, with no valid explanation or goodwill gesture. We spent all our time chasing them for updates on the project.

Communication was a nightmare. We were repeatedly assigned new points of contact, and had to explain everything from scratch each time. It took days—sometimes a whole week—to get a vague reply to an email. And when we did manage to reach someone by phone, it was always the same line: “I’ll look into it and get back to you.” We’re still waiting for those callbacks.

The worst part was what they eventually delivered: a late, bug-ridden website that didn’t even meet the specifications we’d agreed on. Getting anything fixed was an uphill battle, and the work was shoddy. We had to urgently pay another provider to clean up their mess and get the site working.

The result: stress, weeks wasted, and a budget that spiraled out of control. I genuinely felt like they took me for a fool as soon as they cashed the check. If you’re looking for a reliable, professional partner for your website project, steer clear.

As a former client who worked with Atecna on several digital projects, I’d like to share my experience.

Project Management
- Deadlines were consistently missed, with no clear justification
- Major team turnover that disrupted project continuity
- Poor communication about progress and the issues encountered
- Initial quotes were rarely honored, with frequent cost overruns

Quality of Deliverables
- Technical solutions that fell short of current standards
- Insufficient documentation of the developments
- Numerous fixes required after delivery
- Lack of proactivity in proposing improvements

Customer Service
- Not enough responsiveness to the problems reported
- Inconsistent follow-up from a commercial standpoint
- Promises made at the start were not kept on several points
- Difficulty getting access to decision-makers

Despite the substantial fees, the service did not live up to the commercial promises. I won’t renew the experience, and I encourage companies to carefully evaluate their options before committing to this agency.