Agnitas AG

Dear Mr. Rohrauer, thank you very much for your words and the positive review! It makes us proud that you are so satisfied with our software and our services. Your feedback means a great deal to us and motivates all our employees to continue to do their best. Your AGNITAS team

Hello Augusto, we are very sorry that you feel annoyed by the mailings that are sent using our software. We attach great importance to ensuring that our customers comply with all legal requirements and only send emails with a valid registration. Every newsletter must also contain an unsubscribe link. If you still have difficulties unsubscribing, please contact us directly ([email protected]) and let us know your e-mail address and the company. We will try to help you further.

Hello Mr. Achtelik, thank you for your review. Is there any way we can help you? The best way is to email us if there are any problems and what improvements you would like to see.

Thank you very much for your review! We are always happy about positive feedback and praise is the best motivation to do our best :-)

Dear Ms. Jäger, As already stated in the previous evaluation, we regret that there were discrepancies between your company and ours. As already explained, our customers are only billed for expenses that have taken up personnel and resources on our side. To ensure that this is transparent for all parties, we document and disclose this in minute detail. By the way, a good and trusting cooperation also includes personal discussions and the clarification of misunderstandings. We think it is a great pity that you have chosen this path and are publicly misrepresenting points in the process.

Dear Ms. Jäger, We very much regret your criticisms, especially as we have already had personal discussions and were of the opinion that we had resolved the existing discrepancies to everyone's satisfaction. We are all the more surprised by your lines. We have a proven system availability of 99.999% per year. Downtimes are planned and announced in good time. These take place exclusively at night out of consideration for the business activities of our customers. We always communicate all costs incurred transparently so that there should be no surprises and only charge for justified expenses. Never does the customer have to pay for a mistake made by AGNITAS. AGNITAS takes guidelines and requirements very seriously and terminates contracts strictly according to EU-DSGVO. So that our customers meet all legal requirements even if they change service providers: All personal data is removed in a legally secure and permanent manner, logs and documentation are elaborately created. This causes corresponding expenses on our side, which we however already communicate openly when concluding the contract. AGNITAS has the claim to always deliver the best service - from our marketing automation solution to personal customer support.