Acena

Wanted very much to like these guys and not have to change answering service companies. Things started out great but deteriorated so I kept thinking they must just have some bad staff things would improve. Two stars because it wasn't like they were totally unresponsive but they did drop the ball so many times that we had to change answering service. The issue that was the straw that broke the camel's back was that medical advice was given to callers (!). We asked only to take messages and can't have agents giving our patients medical advice in any way since this is only handled by us with our providers. When we asked to cancel due to this issue, they became unresponsive to our emails and would not answer our questions about best date/way to off-board. They then charged us for the following month even though we did not use their services and put in multiple requests to cancel in writing. It has been 8 days since I called/emailed the person in charge of refunds and cancellations and she still hasn't responded.